Our Restaurant Reservation System at K11 mall means the end of diners hanging around waiting for tables. Customers reserve their place in the queue and then just shop, relax and spend quality time. Restaurant managers use iPads to take customers' reservations, classify their groups as Small, Medium or Large, and issue reservation tickets. When the customer's number reaches the top of the queue, their table is available. If all the restaurants are busy, customers approach service personnel who – with an overview of all the queuing system traffic – can slot them in where there's capacity. For queuing updates, there are more than 20 Reservation System display units in the mall – and more enhancements are in the pipeline.
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